Warranty and Returns Policy
WHAT IS MY PRODUCT WARRANTY COVERAGE?
Your Mace product warranty covers product defects that prevent your product from working properly.
Mace product warranty periods vary by product, and range from 30 days to 48 months from the proof of purchase shipment date (invoice date). Mace warrants that its products are free from defects in workmanship and materials, and will conform to published specifications.
WHAT IS NOT COVERED UNDER THE PRODUCT WARRANTY?
The Mace warranty is limited to, and does not cover: (1) product malfunction or failure as a result of misuse, modifications, alterations, improper installation or maintenance, natural catastrophe or vandalism, (2) products that have removal of serial numbers or other inventory control measures or mechanisms. Mace assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the products.
WHAT DO I DO IF MY PRODUCT WAS RECEIVED DAMAGED OR IS NOT WORKING PROPERLY?
Do not return product for repair or replacement without a Mace return material authorization (RMA).Â Contact usÂ to first speak with one of our knowledgeable Technical Support representatives who can assist you with product troubleshooting and process any required warranty return for repair or replacement.
If any product fails to meet the limited warranty, Mace may repair or replace any product under warranty with new, refurbished or remanufactured product or make available any necessary repair or replacement parts. Mace will not be responsible for labor costs of removal or reinstallation of products. The repaired or replaced product is then warranted under the terms of the limited warranty for the balance of the original purchase warranty period or for 90 days, whichever is longer.
Within the first 30 days of purchase we cover standard ground shipping charges to and from your location, and our Technical Support department will issue return shipping labels upon request. After the first 30 days of purchase, you pay to ship the warranty product to us and we will pay standard ground shipping charges for the return shipment back to you.
Note: Return of any product has to be made in the given specific period for each product.
INFORMATION COLLECTION, USE, AND SHARING
We collect personally identifiable information (such as names, postal addresses, phone numbers, email addresses, and credit card information), when submitted by our visitors and transacting customers. We collect and have access to information that you provide via on-line account registration and check-out, contact request forms, email, or other direct contact from you. The information you provide is used to fulfill your requests, payment and shipping of your orders, notify you of order status, communicate with you regarding our website or our business. We are the sole owners of the information collected and will not sell, rent, or share this information with any third party outside of our organization without your consent, other than as necessary to fulfill your requests or appropriate to comply with the law, fraud protection procedures, and credit risk reduction practices.
When you provide personally identifying information to us, you can let us know that you do not wish to receive any Mace marketing e-mail communications (newsletters, surveys, or special offers from Mace). Each Mace marketing e-mail communication will also have information available to allow you to opt out if you wish to not receive any further Mace marketing e-mail communications.
We use “cookies” on this website. A cookie is a small piece of data transferred and stored onto your computing device by your web browser that enables our systems to recognize your computing device when visiting our website. The cookies we provide to your browser do not contain any personally identifiable information and in no way linked to any personally identifiable information on our website. Cookies enable us to track and target your interests so we may provide you with special services and enhance your experience when visiting our website.
Cookies simplify the ordering process by remembering information about you and allow the use of the shopping cart checkout for online ordering. If you do not wish to accept cookies from our website, the help feature in most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you choose to block or otherwise reject our cookies, you will be unable to sign-in and place online orders at our website. However, you may still contact us by phone during standard business hours and place orders with a customer service or sales representative.
We take every precaution to protect your personally identifiable information. When you submit sensitive information via our website, your information is protected both online and offline. Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
We also protect your information offline. Only authorized employees who require the information to perform customer service or support and finance accounting related functions are granted access to customer account information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Mace makes no representations concerning the legality of product applications including, but not limited to (1) the purchase, sale, or use of personal defense sprays by individuals in their respective states; and (2) the transmission and/or recording of video and/or audio signals of others without their knowledge and/or consent. We encourage you to check and comply with all applicable local, state, and federal laws and regulations as it pertains to the proper purchase and use of personal defense sprays and engaging in any form of video and/or audio surveillance applications.
Prices, specifications, availability, and warranty term of products on our website are subject to change without notice. All pictures, graphics, and descriptive content published on our website is protected by copyright and may not be reproduced for use without the prior written permission of Mace Personal Defense & Security, Inc., or the respective copyright owner. The Mace brand and logo are registered trademarks of Mace Security International, Inc. Other trademarks, service marks, logos and trade names, whether registered or unregistered, may be proprietary to their respective owners.